Collections Manager

Job Description

Debt ManagerReports to: Area Debt Manager/ Regional Debt ManagerJob Role and Responsibilities:
• Engage with delinquent customers for collections of legitimate dues
• Manage various channels / partners used for debt servicing
• Ensure compliance of the laid down processes by the regulators and the bank for debt servicing
• Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions
Deliverables:
• Collection and debt servicing of delinquent customers for various banking products
• Ensure collection of payments from the clients on time
• Ensure positive customer service experience in the process of collections and ensure high standards of customer service
Product/Customer Handled:
• Auto/Mortgage/Rural clients
Skills and Competencies:
• Functional Knowledge in the areas of banking products, policies, processes and procedures.
• Communication/ Interpersonal skills/Negotiation/Persuasive skills
• Analytical ability

Keyskills :
debt collectiondebt recoverycollectioncollection managementcollections sales