Branch Manager - Branch Banking - Andhra Pradesh

Job Description

• 1. ROLE PURPOSE & OBJECTIVE
• • This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional
  • customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivans products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
  • The incumbent monitors daily performance of branch staff and manages a team of 5 to 7 employees.
  • This role is applicable only to Gold & Silver Branches.
• 1. KEY DUTIES & RESPONSIBILITIES OF THE ROLE
• Business
  • Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand.
  • This role is responsible for driving the entire business targets for liabilities assigned to the branch.
  • Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements
  • Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivans products and services
  • Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
  • Monitor daily performance of branch staff.
  • To manage a team of 5 to 7 employees.
  • Cascade targets the branch targets to the respective staffs and ensure achievement is tracked through periodic reviews.
  • Ensure all deferrals taken are cleared within the specific period.
  • Monitor the overall portfolio of the branch; ensure adherence to compliance and regulatory norms are met.
  Customers
  • Ensure customers are educated about all products/services offered by Ujjivan
  • Ensure courteous customer service is offered to customers by the branch staff
  • Reduce customer attrition by guiding CCR(s) on exit interviews, customer engagement programs etc.
  • Lead customer connect initiatives in the branch vicinity
  Internal Process
  • Oversee and ensure efficiency in branch/ATM operations through adherence to TAT for various internal and customer end processes; drive utilization of alternate channels
  • Ensure compliance with banking guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence,
  ensure compliance with Know Your Customer (KYC), Anti- Money Laundering (AML), audit and other regulations & applicable laws in the branch
  • Monitor, control & minimize all expenses in the Branch, such as telephone, consumption of stationery, computer consumables, electricity and other overheads without sacrificing quality
  • Oversee accurate cash management and tallying of accounts in the system through the Cashier
  • Accountable for branch safety including security of cash/vault etc.
  Learning & Performance
  • Ensure that all members of the Branch staff are up to date on all relevant circulars and all products/services offered in the Branch
  • Ensure adherence to training man-days/ mandatory training programs for self and reportees
  • Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees
  • Monitor performance of staff against defined goals/metrics and take corrective action wherever required; undertake disciplinary and attendance monitoring for liabilities sales team and branch operations team
  • Coordinate with state HR on people related matters; support branch activities to foster teamwork and continuously make Ujjivan a great place to work
  • Ensure coordination between staff of different teams, to build a collaborative spirit and shared sense of purpose (which could also enable cross-sell and overall target achievement)

Keyskills :
casa salessales