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Quality Head

10.00 to 20.00 Years   Pune,Bangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Mumbai City, Delhi   01 Jul, 2024
WHITESLIPS GLOBAL SERVICES PRIVATE LIMITED
Job LocationPune,Bangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Mumbai City, Delhi
EducationNot Mentioned
SalaryRs 30 - 42 Lakh/Yr
IndustryBPO / Call Center
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    • Lead a team of Quality auditors for multiple clients / locations
    • Drive Transaction Quality concepts and implement the best-in-class QA concepts
    • Lead QA during new transitions, handle client calls
    • Work closely with Operations, training, Onshore counter parts in driving results
    • Manage day to day QA operations
    • Drive results within the team on delivery Quality output
    • Identify Process Improvement opportunities for all linesof businesses
    • Client / Strategic Quality & related duties for the entire backend services
    • Continuous Improvement, Business Excellence & connected activities like training and mentoring projects

Keyskills :
team managementprocess excellence

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