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NTT Data- Hiring for Helpdesk Associate - Part Timers ( WFH)

1.00 to 3.00 Years   Noida   19 Jun, 2024
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job description NTT DATA- Hiring Part Timers for Helpdesk/ Service Desk Associate - Looking for Immediate Joiners (Work From Home)Role & responsibilitiesProvide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
    • Record, Update and Escalate Support issues to the next level in a timely manner.
    • Support all IT onboarding activities for end-users
    • Work with our internal IT Teams on system testing, integration and maintenance.
    • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
    • Seek, Suggest, Evaluate and implement process and Technology improvements.
    • Willing to learn & grow in other IT Business areas
    • 5 days working a week with 5 hours a day .( Rotational shift and Rotational Week off)
    Requirements for this role include:
    • Excellent English written and verbal communication skills.
    • Exceptional customer service skills.
    • Great Team player
    • Great communication skills, comfortable working with various stakeholders
    • Strong troubleshooting skills, bug finding, and resolution
    • Ability to work independently within a diverse global team
    • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
    • International Technical Support Experience is Preferred
    In addition, preferable skills and behaviors include:
    • Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc.
    • Knowledge in Desktop Support
    • Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
    Preferences: - Optional (nice-to-haves)Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do- ITIL foundation certified .Perks and benefits* Health Insurance Covered up to 5 Lakh* Hybrid (WFH)* Cab Facilities available* Time - Off Benefits* Wellness Benefits

Keyskills :
incident managementoutlook configurationservicenowvpntechnical supportactive directoryms office

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