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Customer Associate Finance Industry_Mumbai(Kurla BKC)

0.00 to 4.00 Years   Navi Mumbai,Mumbai City, Thane   19 Jun, 2024
Obox HR Solutions
Job LocationNavi Mumbai,Mumbai City, Thane
EducationNot Mentioned
Salary< Rs 50,000 - 2.5 Lakh/Yr
IndustryFinancial Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Position: Customer Service AssociateWorking Days: Monday to Saturday (2 nd && 4 th Sat off)Working Time: 10:00AM 7:00 PMLocation: Kurla BKCAbout Company: Industry: Financial ServicesOverview:This is a division of 1FinTech , aims to make digital payments as effortless as cash transactions. Our innovative solutions include 1Move, streamlining toll payments, and 1Pay, facilitating online transactions for businesses. By simplifying digital payments, we enhance both buyer and seller experiences.Skill Set Required:We are looking at Customer Service Associate:
    • Between 0 to 2 years of experience (or Fresher) in Payments domain.
    • Candidate should have fluent command of English language skills,confidence in communication, both verbal and written, instilling trust and credibility in interactions with customers.
    • Proficiency in written English is necessary for composing clear, grammatically correct emails, messages, or documentation for customer inquiries, complaints, or follow-ups.
    Responsibilities:
    • Respond promptly and professionally to incoming customer inquiries by telephone, or by email.
    • Maintain an updated knowledge of the organization's products, services, and customer service policies.
    • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
    • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
    • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
    • Participate in training opportunities provided by the organization.
    • Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Keyskills :
customer supportinboundcustomer servicecrm

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