IT Asset Configuration & Change Analyst

Job Description

*About this role The purpose of the change management role is to control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. The role works closely with the Customer/Suppliers and key stakeholder groups internally while maximizing value and reducing incidents, disruption and re-work. Also, it ensures that Service Asset and Configuration Management identifies controls and accounts for service assets and CIs ensuring their integrity across the service lifecycle. Verifying the configuration records against the infrastructure and to correct any exceptions. It is an interface with other Service Functions and Business Units for the maintenance and accurate provision of Configuration Management activities.Youll have the following responsibilities

• Configuration Management within their designated contracts and will give input into setting the processes for Change Control and/or Configuration Management across their contracts
• Ensuring that Change Control functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer s service.
• Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS. In order to do this effectively they would need to have relevant professional/ technical ITIL knowledge.
• Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
• Active participation with transformational activities
• Recommends and influences Change Control and/ or Configuration Management process including automation and improving the existing process and decides on communication and implementation of this.
• Be cleared to the required security level to ensure compliance to contractual and governance requirements
• Responsible for implementation of Asset Management and/or Configuration Management within their designated contracts and will give input into setting the processes for Asset Management and/or Configuration Management across their contracts
• Ensuring that Configuration and Asset functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer s service.
• Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS. In order to do this effectively they would need to have relevant professional/ technical ITIL knowledge.
• Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
• Active participation with transformational activities
• Recommends and influences Asset and/ or Configuration Management process including automation and improving the existing process and decides on communication and implementation of this.
• Delivers appropriate governance and risk assessment and final decision on proceeding with complex change across the customer base.
• Participation with any new business coming into the team
• Be cleared to the required security level to ensure compliance to contractual and governance requirements

Leadership accountabilities

• Significant Contribution to Transformation
• Willing to adapt to a challenging or complex Environment
• Works collaboratively to develop better ways to work together

Youll have the following skills & experienceSkills

• The ability to interact successfully at all levels of the internal and customer organisations
• Excellent communication and negotiation skills
• Strong ability to persuade and influence client and stakeholder relationships
• Organisation / prioritisation skills
• Developed communication and diplomacy skills
• Some contracts may require full security clearance
• Self-starter capable of working off own initiative
• Highly customer focused with excellent interpersonal, influencing and communication skills
• Good methodical and organisational skills
• Ability to work to tight deadlines across multiple tasks

Experience

• Proven track record of working collaboratively to develop better ways to work together
• Thorough understanding of customer/contract or programme and knowledge of BT products
• Knowledge and experience of ISO20k and ISO27001 standards, working in an ITIL conformant organization.

COVID-19 Notice: We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety., *Any

Keyskills :
change controliso 27001behavioral trainingrisk assessmentasset managementitil frameworkcustomer focussladeliverybusiness unitschange managementnetworkingdocumentationnew business