Senior Product Manager (Force.com)

Job Description

As a member of the Business Technology product management team, the Product Manager will specialize in a continuous process and systems improvement for the internal sales Quote to Cash business flows. This role will require some overlap with US West Coast (PST/PDT) or US East Coast (EST/EDT) business hours and India Standard Time (IST).Role Description:The Sr.Product Manager collaborates with the Product Owner (PO) on requirements, business value scoring, and success metrics. The Product Manager drives the requirements gathering process that accurately reflects business needs which includes: risk and impact analyses, as is and to be process documentation, agnostic of a specific technical solution. The Product Manager reviews technical solutions for compliance with business processes and objectives. Product Manager may contribute to solution designs, testing plans, and execution, as well as the training, troubleshooting, and project management aspects of addressing business and operational needs. The candidate must have direct experience with Salesforce CRM.Responsibilities:
• Help drive the product vision and high-level strategy to support Force.com implementation in the process
• Understand, analyze, and translate business and marketing requirements into functional requirements, supporting documentation, user stories, and acceptance criteria
• Drive feature assessment, requirements gathering, sprint planning, and documentation
• Develop and own user stories and acceptance criteria that represents the requirements provided by the business
• Prioritize the work for the scrum team to ensure focus on the highest business value items
• Partner with the dev manager, scrum master to remove any blockers for the team
• Work closely with the scrum team in supporting the execution of their work
• Work closely with a product owner lead to communicate product outcomes as well as any challenges/obstacles to stakeholders across areas of expertise including IT and Sales
• Ensure transparency and traceability from requirements gathering through delivery and beyond
• Identify test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT)
• Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.
• Provide functional leadership during technology enhancements/upgrades/implementations and work successfully as a liaison with various internal business/technical partners.
• Partner with the support organization to provide training, support, and technical assistance to the operation team and end-users.
• Contribute and establish standards and best practices
• Works with the other team members in the same group and provides help and guidance and lead the BRP s and PI Planning with the Business
• Works as the Lead Product Owner for the Assigned / designated area.
Job Qualifications:
• 15 years experience as a Business analyst / Product Manager, Bachelor s Degree or equivalent experience
• Participate in feature assessment, requirements gathering & documentation and use case definitions for techno-functional initiatives
• Assist with operational process flows and solution designs
• Contributes to feature/function test objectives and scope
• Assists with user acceptance test planning, execution, and management
• Troubleshooting, facilitating issue resolution and suggesting techno-functional workarounds
• Stakeholder Analysis identifying the stakeholders who will be impacted by the change and understand their influence and authority levels
• Elicitation such as questioning techniques to gather information at the right level of detail and scope to represent all of the stakeholders needs, and the ability to ask questions that lead to an understanding of the business need rather than what they want
• Communicating Requirements including the use of presentation skills and the ability to create a requirements package
• Organizational Analysis to identify current capabilities and identify opportunities for improvement.
• Utilizing various modelling techniques such as process modelling, data modelling, system modelling
• Interface analysis, the understanding of technology infrastructure and how it interconnects, including sharing data to achieve a business goal
• Writing requirements using different approaches such as use cases and activity diagrams
• User experience, knowing how a user interface helps the user to successfully complete a task, also known as usability
• Strong understanding of Scrum, Agile and SAFe Methodologies.
PREFERRED QUALIFICATIONS
• 12 years experience, Bachelors Degree or equivalent experience
• 3 years experience Salesforce platform knowledge
• Expertise in Salesforce Sales cloud and Certification in Salesforce Sales Cloud would be preferable
• Subject matter expertise in Opportunity Management and/or Case Management business processes will be preferred.
• Should have the ability to understand the big picture associated with the Booking and Revenue Margins within the opportunity for Services in specific.
• Data analysis expertise, ideally with SOQL (SQL expertise and/or deep Salesforce reporting experience is also acceptable)
• Strong understanding of Scrum and Lean/Agile methodologies
• Integration experience - SOAP, REST, etc
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Keyskills :
marketingproduct managementsalesproduct developmentdeliveryquote to cashuser acceptance testingequal employment opportunityuse case