General Manager - Operations

Job Description

• Operations Management Troubleshooting any errors arising in the process and ensuring error-free day beginning and day- end activities(International Process).
• Reviewing operational processes and leading the implementation of process changes in order to ensure higher operational efficiency and optimal resource utilization Formulate & implement internal reporting systems to monitor quality & KPI Forecast workload and schedule staff to meet anticipated workload within scheduled turnaround time there by enhancing efficiency and meeting deadlines
• Smooth transition of operations from client side to in house and meeting and exceeding targets for international clients

Keyskills :
bpo operationsvoice processinternational process