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Senior System Admin and Network Engineer

4.00 to 6.00 Years   Gurugram   02 Dec, 2020
SpectraMedix
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

PRINCIPAL RESPONSIBILITIES

  • Providing technical and diagnostic support for all on-site and Azure cloud hosted hardware/software problems.
  • Maintaining overall ownership of user s issue & service ensuring resolution within agreed service levels.
  • Managing the Help Desk system by recording appropriate information for issues and incidents and resolving the issues from a remote location or by accessing servers and users PC devices locally
  • Troubleshooting user account login and domain access related issues.
  • Troubleshooting Windows and Windows Server Operating System and general software related issues.
  • Managing service requests, software installations, new computer setups, upgrades, etc.
  • Supporting the following technologies: Microsoft Office Professional applications (i.e. Outlook, Word, Excel, and Access), Internet Explorer, desktops, laptops, printers, firewalls, switches, LAN/WAN/WIFI connectivity and others as assigned.
  • Troubleshooting Network and VPN (IPSec) tunnel related issues.
  • Working with the Chief Information Security Officer to maintain System Security Plan documentation and perform security reviews and audits
Requirements
  • Experience with Windows Servers, virtualized servers (Hyper-V, VMWare, Microsoft Azure servers (VMs), etc.
  • Working knowledge of device access management protocols, Remote Desktop configurations and VPN
  • Planning and recommending improvements in server security configurations and overall system and network security
  • Open / Acknowledge / Maintain / Update status on open incidents, tasks, change requests
  • Maintains system compliance with information security policies
  • Implements changes to Network infrastructure in order to correct errors or enhance functionality
  • Develops processes for improving operational efficiencies, as well as identifies/implements automation tools for existing manual processes.
  • Prepares technical reports, memoranda, and instructional manuals as documentation of network design and operational requirements.

Education and competency

  • Computer Sciences degree or equivalent experience
  • MCSA, MCSE or equivalent experience
  • FortiGate firewall, VPN Technologies, Routing Protocols
  • UbiQuiTi UniFi wireless technologies
  • SolarWinds monitoring & helpdesk platform
  • Microsoft Azure.
  • Desktop support (Windows 7/10, Office 2013, Office365)
  • Able to manage multiple concurrent projects.
  • PowerShell scripting / Perl Scripting is a plus.

Other Job Requirements:
  • Must be flexible and able to work on a schedule other than India daytime
  • Must be available for off-hour support on a regular rotation schedule
  • Work with minimal supervision, proactive candidate
,

Keyskills :
troubleshootingswitchesroutersnetworkingus healthcarewindows servernetwork designremote desktopdesktop supportmicrosoft azureserver securitychange requestsnetwork securitymicrosoft officeautomation toolsaccess managementrouting protocols

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