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SAP C4C Functional/Technical

10.00 to 12.00 Years   Gurugram   26 Oct, 2022
VEGA Intellisoft Private Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaERP / CRM
EmploymentTypeFull-time

Job Description

    Job Opening Details back to list Reference Code: AR2531 Job Title: SAP C4C Functional/Technical - Prathyusha -- Bharathi (Nandhini) Category: Offshore Location Noida or Gurgaon,Should have minimum 6-10 Yrs experience in SAP C4C Functional knowledge with E2E implementation and support experience. Interface between ECC and C4C, C4C to IBP (potentially) Very good exposure to following SAP C4C sub Modules: SAP Cloud for Sales, SAP Cloud for Service, SAP Cloud for Social Engagement, SAP Clod for Customer Engagement Ability to conduct root cause analysis and troubleshoot complex technical issues. Solving performance problems, data consistency issues and availability analysis of complex SAP solutions. Must be well conversant in working on Incident, Problem, Change Management and Release Management processes and exposure to ITSM tool would be added advantage. Willing to work in shifts and Handle support incidents and change requests. Should be flexible in working with onsite and offshore teams. Should have handled L2, L3 support in support engagements. Solving Direct Action Incidents: answering all SUs questions regarding operations of the system Maintenance of soft configurations table entries troubleshooting of blocked interfaces Analysis and proposal of solutions or workarounds for all raised issues Contacting SAP OSS for clarification of the issue Requesting creation or change of background jobs Solving Bug Fixing Incidents: Fixing bugs in the customizing and configuration Coordinating bug fixing in custom code with developers Coordination of bug fixes concerning authorization issues with Authorization team Test the bug-fixing done by Tech team (screening, functional and formal approval tests) Contacting SAP OSS for solving of the issue in SAP standard Key Skills: Offshore Location Noida or Gurgaon,Should have minimum 6-10 Yrs experience in SAP C4C Functional knowledge with E2E implementation and support experience. Interface between ECC and C4C, C4C to IBP (potentially) Very good exposure to following SAP C4C sub Modules: SAP Cloud for Sales, SAP Cloud for Service, SAP Cloud for Social Engagement, SAP Clod for Customer Engagement Ability to conduct root cause analysis and troubleshoot complex technical issues. Solving performance problems, data consistency issues and availability analysis of complex SAP solutions. Must be well conversant in working on Incident, Problem, Change Management and Release Management processes and exposure to ITSM tool would be added advantage. Willing to work in shifts and Handle support incidents and change requests. Should be flexible in working with onsite and offshore teams. Should have handled L2, L3 support in support engagements. Solving Direct Action Incidents: answering all SUs questions regarding operations of the system Maintenance of soft configurations table entries troubleshooting of blocked interfaces Analysis and proposal of solutions or workarounds for all raised issues Contacting SAP OSS for clarification of the issue Requesting creation or change of background jobs Solving Bug Fixing Incidents: Fixing bugs in the customizing and configuration Coordinating bug fixing in custom code with developers Coordination of bug fixes concerning authorization issues with Authorization team Test the bug-fixing done by Tech team (screening, functional and formal approval tests) Contacting SAP OSS for solving of the issue in SAP standard Location: Gurgaon, Noida Required Experience: 10-12 yrs Positions: 1 Contact Person: Aravind Email ID: hidden_email Qualification:,

Keyskills :
root cause analysisroot causedirect actionchange managementrelease managementcustomer engagementbug fixingsaposse2eeccibpsusitsmrootsalescloudemailanalysis

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