Gartner - Manager - Service Operations

Job Description

What makes Gartner a GREAT fit for you When you join Gartner, you will be part of a team with a no-limits mindset that helps the world become smarter and more connected. We- re the worlds leading research and advisory company that steers clients toward the right decisions with business and technology insights they cant find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.Interested in learning more, view and register for any of our upcoming recruiting events ! hereAbout the team:Our newly formed Strategy & Programs team helps Global Services & Delivery improve the way value is delivered to our clients in a more consistent and effective way. Our teams charter includes three main components:Designing, implementing, and continuously improving our service delivery model. Scoping, defining, and implementing other strategic and operational initiatives Facilitating communications, encouraging collaboration and - connecting the dots- for other GS&D programs and initiatives.Role Requirements :- Our newly formed team is looking for a Strategy & Operations Manager to help design, innovate and continuously improve the Common Service Delivery Model in GS&D.- By understanding our client needs and gaining qualitative and quantitative insight from within the business the team will design and continuously refine our Services model.- The manager will independently lead & own workstreams within a larger initiative and/or support the completion of specific project within larger more complex workstreams under the direction of a Project Leader.- This is a high visibility, high impact role and a great platform to make a disproportionate impact on our clients- and Gartners future success.- Lead & own day to day project management of key initiatives for the organization as either tracks within a program or independent.- Develop key elements the Common Service Delivery Model while partnering with - Sales/Service/Research. This could include process improvement, voice of the client or internal stakeholder impact analysis, development and rollout of better tools to bring value to our clients.- Create, compile, and analyze ideas for service improvement. Analyze and evaluate based on customer, financial, service associate and competitive considerations - depending on the nature of the project.- Conduct pilots to ascertain best practices for future implementation into the Common Service Delivery Model with BUs- Leverage strong interview skills to gain client and service delivery insights/feedback to improve service capabilities and test new concepts that will inform transformation initiatives and continued iteration on those improvements- Develop plan to roll out programs including partnering with Communications and acting as the SME to develop L&D requirements- Collaborate across Strategy & Operations, Services & Delivery, Sales, Product and R&A to bring these solutions to our service and delivery teams in a coordinated way- Design & continuously refine service model process, roles, tools & metrics - Cultivate strong relationships across the organization and partner with BU as well as Strategy & Operations leadership to solve problems and identify business improvement opportunities- Develop a passion for the client perspective and bring it to your projects as a north star. Understand the perspective of the services associate. Understand the world from their point of view, develop a passion for making them amazingly successful at everything they do!- Partner with other teams within Strategy & Programs to ensure the CSDM has an appropriate consistency across premium and standard service delivery.Essential must-have skills:- MBA professional with 5 years of experience including 1-2 years of people management experience- Champion mindset - innovative by nature, optimistic and driven to only accept the best for the business.- Strong qualitative and quantitative - Excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights.Problem-solving skills :- Outstanding skills with an ability to run complex projects, meet deadlines and prioritize workloads. - project management- Excellent written and verbal - ability to create and deliver effective dashboards, decks and updates for use by multiple levels of staff, up to and including the executive level.communication skills :- Strong - ability to create alignment on objectives, vision and plan in a fast paced, heavily matrixed organization. Ability to manage stakeholders.influencing skills :- Strong interviewing/focus group and surveying skills to determine identify best practices, barriers, opportunities and to synthesize those with relative importance and make - Ability to apply these skills both to clients and Service Delivery associates.Recommendations :- Very strong Excel and PowerPoint skills with strong presentation skills both to service and executive leadership.- Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously.- Knowledge or Gartner Service Delivery model or experience in delivering directly to the client a plus.- Strong balance between strategic view and operational execution.Benefits:We offer a highly competitive rewards and benefits package including Company benefits like medical insurance, life insurance, and accidental insurance starting day one, best in industry pay package, flexible work environment, and lucrative paid time off policy, etc. All Gartner associates strive on being high performers, problem solvers, and team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board Equality statement:The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartners career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +1hidden_mobile or by sending an email to hidden_emailOur awards and accolades:Fortune Worlds Most Admired Companies 2016, 2017, 2018, 2019, 2020 & 2021Forbes Americas Best Employers 2018, 2019; Best Management Consulting Firms 2017, 2018, 2019Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018, 2019, 2020 & 2021 Careers & the Disabled Magazine Top 50 Employers 2021By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policyFor efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.Note : For your candidature to be considered on this job, you need to apply necessarily on the companys redirected page of this job. Please make sure you apply on the redirected page as well.,

Keyskills :
impact analysisglobal servicesanalytical skillsinterview skillsservice deliverynew conceptshuman resourcesequal employment opportunity