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Manager - Catalog

2.00 to 6.00 Years   Chennai   10 Nov, 2022
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    You will be responsible for an Operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members. Responsible for meeting operational and business goals through leading a team and capacity planning through forecasting Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
    • Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect vendor/catalog management workflows
    • Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
    • Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
    • Ensure high quality standards for interviewing and hiring employees at all levels of the organization
    • Execute specific people programs on coaching and development and team engagement
    Key Performance Areas:
    • People Management (leadership, stakeholder management, team management, floor control and retention)
    • Formulate, Implement, track career path & Individual Development Plans of each member in the team
    • Metrics Management through regular reviews and delivering specific metric goals against targets
    • Mentor and guide Associates, Sr. Associates and SMEs to manage quality, improve process efficiency, conceptualize, design and deliver trainings to the team
    • Manage the team and ensure high service delivery and execution
    ,
    • 2+ years experience in program or project management
    • 2+ years of people management experience.
    • Experience leading process improvements
    Minimum 4-6 years work experience with at least 2 years in managing people and interacting with customers / stake holders
    • Has experience in managing critical operational processes, with SLA responsibility
    • To receive security clearance all candidates must undergo a background check.
    • Minimum 4-6 years work experience with at least 2 years in managing people and interacting with customers / stake holders
    • Has experience in managing critical operational processes, with SLA responsibility
    • (If required only) 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day
    • To receive security clearance all candidates must undergo a background check

Keyskills :
web servicesprocess improvement projectssupply chainonline retailhigh quality standards

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