Project Coordinator

Job Description

PMO Operations Helpdesk Administrator GP Strategies are now looking for PMO Operations Helpdesk Administrator to join the team. As PMO Administrator you will be responsible for planning, developing and managing the logistical implementation, organisation and delivery of a new Executive Leadership Development programme. Working with business partners and stakeholders you ll ensure customer satisfaction and successful delivery of the programme to the required audience population. What we do GP Strategies Corporation is a global workforce transformation provider of organizational and technical performance learning solutions. GP Strategies solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting, and business improvement services customized to meet the specific needs of its clients. Clients include Fortune 500 companies, automotive, financial services, technology, aerospace & defense industries, and other commercial and government customers. Additional information can be found at gpstrategies.com . About the role Essential Duties and Responsibilities
• Managing and processing User Access Requests for various GP Systems
• Acknowledges receipt of all user access requests, log and update requirements in a ticket system and manages tickets to closure within defined service levels.
• Processing, triaging, resolving Technology Issues submitted by Users or escalating to 2nd tier help desk as required and expediently bringing to closure any issues raised
• Reviewing and processing Central Admin inbox email requests and actions
• Compiling technical and process supporting documents relating to GP applications as required
• Collating, analysing, developing, and presenting data and reports as requested by your Line Manager
• Drawing conclusions and making recommendations
• Participate in the staff development programme and progress objectives as per agreed individual staff development plan.
• To ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and that any non-compliance is reported to your manager
• To ensure that the Corporate Values of the Company are actively promoted and always implemented
• To support a culture that promotes teamwork and discourages divisiveness at all organisational levels
• To act in accordance with your confidentiality agreement with the company at all times
• To communicate with internal and external agencies, staff, customers, management, and peers in a manner appropriate to your position always
• To make decisions and implement actions, involving customers, employees, suppliers, partners, and peers, which are in accordance with the values of the Company
• This job description is an outline of the main duties and responsibilities of the designated role, but other duties may be assigned from time to time as the situation requires.
Essential Requirements
• Proven strong systems/application helpdesk admin knowledge where you will have experience in managing day to day queries, requests, dealing with issues from various stakeholder s groups encompassing Senior Leadership to operational users levels.
• Good experience working with MS packages and proficient knowledge of Excel
• Strong communication skills, both verbal and written
• Excellent problem solver
• High attention to detail
• Excellent organisational skills
• Able to work on several tasks at the same time.
Desirable Requirements
• In depth experience working with technology systems and applications
• Experience working in an administrative capacity
• Working with MS Excel, PowerPoint, and Word
Why join us Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals. We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That s how ideas are born and enable us to work smarter. It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.,

Keyskills :
customer relationsbusiness improvementfortune 500communication skillsdocumentationexecutive leadership