Assistant Hotel Manager

Job Description

We are seeking an experienced and dedicated Assistant Hotel Manager to ensure the smooth operation of our hotel.As an Assistant Hotel Manager, your responsibilities will include managing staff, coordinating hotel activities, improving guest satisfaction, and ensuring compliance with hospitality laws and regulations.Assistant Hotel Managers play a vital role in ensuring the smooth operation of a hotel.They assist the Hotel Manager with a wide range of tasks, with a focus on front desk operations, housekeeping, and customer service.Their duties and responsibilities include:
• Assisting the Hotel Manager in the management of daily hotel operations
• Training and supervising hotel staff, and ensuring adherence to hotel policies and procedures
• Handling customer complaints and issues in a timely and efficient manner
• Ensuring guest rooms, public areas, and grounds are clean, well-maintained, and ready for guests
• Coordinating with the housekeeping and maintenance departments to ensure all rooms are clean and all facilities are functioning properly
• Checking guests in and out, processing payments, and maintaining accurate records

Keyskills :
customer satisfactionfront deskreservationspayrollquality standards